Safety, Security & Wellness

RX strives to create and maintain an environment where all people are treated with dignity, decency, and respect. As such, we expect every “participant” in any RX event in any manner whatsoever, including, but not limited to, all exhibitors, attendees, speakers, guests, professionals, media, staff members, workers, contractors, vendors, security, or anyone else who participates in any way, to behave appropriately throughout the year in accordance with this Code of Conduct.

Please be aware of and respect the personal boundaries of your fellow participants so that everyone can enjoy their time at the event.

RX has a ZERO TOLERANCE POLICY for harassment of any kind including, but not limited to:

• stalking
• intimidation
• offensive verbal comments
• physical assault and/or battery
• threats
• harassing or non-consensual photography or recording
• sustained disruption of presentations and other events
• bathroom policing
• inappropriate physical contact
• unwelcome physical attention
• sexually explicit, suggestive and/or provocative behavior or signage
• hate symbols

in relation to, but not limited to:

• race
• color
• national origin
• gender
• gender identity
• gender presentation
• sexual orientation
• marital status
• age
• body size
• disability
• appearance
• religion
• citizenship
• pregnancy

If a person engages in behavior in violation of this Code of Conduct at any time, RX will take prompt action in any form deemed appropriate, including expulsion from the event with no refund. Our policy applies to EVERYONE participating in an RX event.  ALL participants are subject to this Code of Conduct.

Please note that anyone can report harassment to event staff/security at any time. If someone’s behavior has made you uncomfortable, or if you witness harassment happening to someone else, you should immediately contact event staff/security. If necessary, security or event staff will contact local law enforcement, provide escort, offer a safe place, or otherwise assist those experiencing harassment.

The RX event policies and procedures apply to every “participant” in any RX event in any manner whatsoever, including, but not limited to, all exhibitors, attendees, speakers, guests, professionals, media, staff members, workers, contractors, vendors, security, or anyone else participating in any way. Each participant is solely responsible for their own conduct while participating in the event or any part of the event. Guardians are solely responsible for the conduct of any Minors Participating in the event or any part of the event.

By participating in the event in any way, each participant agrees and acknowledges to RX and its event partners (“management”) that they will not, and will not directly or indirectly cause others to, do any of the following “Prohibited Activities” in connection with the event:

(i) interfere with, damage, or engage in any act which disrupts the operation of the event in any way, including but not limited to, obstructing aisles or entrances or exits, running, cutting in line, saving places in lines for others, jumping over barriers or guardrails, using foul language, screaming, yelling, encouraging disruptive behavior from others, disobeying any time limits, directions or prohibitions provided to participant by management’s staff and/or moderators, or preventing any other participant from Participating in the event by any means;

(ii) distribute, wear, transmit, upload, display or otherwise circulate any content which is inaccurate, unlawful, infringing, defamatory, obscene, pornographic, invasive of privacy or publicity rights, harassing, threatening, abusive, inflammatory, or otherwise objectionable to management in management’s sole discretion;

(iii) distribute printed or recorded materials of any kind unless prior written approval has been obtained from management;

(iv) impersonate any other person or entity or perform any similar fraudulent activities;

(v) sell goods or services, display goods or services, make solicitations of any kind, or conduct any commercial activities without the prior written approval of management;

(vi) harvest, collect, or attempt to collect the personal information, email addresses or other contact information of other participants in the event without the consent of such participants;

(vii) defame, harass, abuse, threaten or defraud other participants in the event.

(viii) circumvent, disable, damage, remove or otherwise interfere with the security, integrity, or proper conduct of the event;

(ix) access any unauthorized part of the event designated as only for management use;

(x) access any digital platform associated with the event by means of any robot, spider, scraper, crawler or other automated means for any purpose;

(xi) participate in the event for any illegal purpose, or in violation of any applicable local, state, national, or international law or regulation, including, without limitation, laws governing intellectual property and other proprietary rights, data protection and privacy;

(xii) smoke within the Venue for a live event, which includes, but is not limited to, cigarettes and vape pens

(xiii) drink or possess alcohol within the venue outside of the specifically designated areas. No one under the age of 18 may consume alcohol within or around the venue;

(xiv) use, sell, possess, or distribute any illegal drugs or other illegal substances, including, but not limited to, any medication that has not been legally obtained, is not being used in its intended dosage or for its intended purpose;

(xv) assault, steal, fight, engage in or incite violence of any kind, including, but not limited to, verbal threats of violence; and

(xvi) possess and/or use any of the following prohibited items in connection with the event:

• a firearm, ammunition, knife, or weapon of any kind
• objects or toys that appear to be firearms, ammunition, knives, or weapons
• self-defense or restraining devices
• fireworks or other explosive or flammable objects
• glass containers
• recreational devices such as drones, remote control toys, skateboards, scooters, inline skates or shoes with built-in wheels
• strollers which are greater than 31” in width and 52” in length
• folding chairs
• selfie sticks
• balloons.

NOTE: Management has a ZERO TOLERANCE POLICY for weapons of any kind. Event security and local law enforcement officials will treat anything that looks like a real gun as a real gun.

RX has worked closely with our venue partners to ensure that cleaning and sanitization standards meet or exceed the recommendations of public health authorities.  More information about the venue’s commitment to public health & safety is available on the venue website.

Please contact event or venue staff or security in the event you require medical or emergency assistance. Medical services, including emergency medical technicians and a first aid room are available on-site. 

In case of cardiac arrest, or other serious emergency such as a fire, visit ExCeL London level 0 on the boulevard and down the stairs by N4/S4. Give your name, type of emergency and the exact location of the incident (be as specific as possible). Please see the venue website for more information on building rules, operational policies and emergency services.

RX is dedicated to continually improving our efforts to ensure fully accessible events for people with disabilities. We encourage you to contact the event team at [email protected] for any of your accessibility-related needs.  

If you have any questions about accommodations or our ADA policies or would like to provide feedback and suggestions to improve your experience, please reach out to us. Our accessibility team will consider any request from a person with a disability for reasonable modification of our policies, practices, or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

For more information about accessibility at ExCeL London, including parking, entrances, mobility vehicles, service animals, a designated nursing mother space as well as family restrooms, please see the venue website or contact us at the email address provided above.

If you need a break from noise or a hectic program schedule, or a place for meditation/prayer, a Quiet Room is available at the event. The location will be noted on event maps. Please be courteous to others when utilizing the space and note that the Quiet Room has a no talking and no cellphone use policy.